Refund Policy, Shipping Policy & More

Policy - Refund Policy, Shipping Policy & more

 

All sales are final. No refunds. 

Unfortunately we do not ship to the US or Japan. Please be aware of this. We will have to cancel any orders from these territories. A non-refundable Paypal or credit card transaction fee will be deducted from your refund.

Please keep our toys and plastic bags away from infants & children under 15 year old. Also pets.

We take time & pride in packing & shipping our products carefully.  All orders ship out in 5 business days. We ship using Evri and Parcel Force for domestic (priority mail) & international customers.  

Marusan London Limited is not responsible for items lost/damaged during shipping. 

Unfortunately the International Shipping label is made at the time of purchase and can not be changed.  We will absolutely NOT falsify the customs declaration form.

Depending on your country, you may have to pay a VAT tax. You will be responsible for paying this when the item arrives at customs before they release the package. Any items abandoned at customs, will not receive a refund.

The name and address of addressee must be written legibly with roman letters and arabic numbers.

Please Note: If you, the buyer decide to cancel your transaction before shipment of items, a non-refundable PayPal or credit card transaction fee will be deducted from your refund.              

 

Marusan London Limited reserves the right to reject any person or persons as a customer for any reason.  

We respect your right to privacy. We do not offer or sell any customer data to outside sources.

If you have any questions, don't hesitate to send us an email

info@marusanlondon.com or dm @marusanlondonltd on Instagram! 

Thank you! 

Marusan London